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      ListMessenger Support Forum Updated   08/08/2017

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travelgasm.com

Login Failure After Successful Installation

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We recently installed a fresh copy of ListMessenger Lite to manage a mailing list on travelgasm.com. We currently are using the free open source PoMMo app, but it is showing its age and we would like to be able to upgrade to the paid version of ListMessenger Pro after being able to determine whether or not ListMessenger will meet our needs.



We did not receive any error messages during installation (other than that your registration server could not be contacted and that we would "get a star" for informing the company). It looks like the corresponding MySQL database was populated correctly by taking a peek with phpMyAdmin.



Unfortunately, when we try to login as an administrator through the front end, it just reloads the page rather than logging in or delivering an error message, either one. Adblock already was turned off, but we also tried on two other browsers that don't have an ad blocker installed at all. We tried two different Macs and an iPad, but the result is the same, so it doesn't appear to be a client side issue.



We've read this post on your support forums where other users are encountering the same issue, but don't understand the instructions about how to determine whether or not PHP is the problem. Can you please provide step-by-step instructions about how to evaluate the PHP configuration? Alternately, can you provide the free installation service that you advertise on your site for new customers?



Thank you for your assistance. We look forward to having the software installed properly and to the possibility of becoming a paying customer and perhaps even the possibility of promoting your software to other travel bloggers, too.


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Hello travelgasm.com,

 

The issue with the login was that PHP was unable to write to your session.save_path.

 

To fix this issue, You simply need to edit includes/pref_ids.inc.php and change the PREF_DATABASE_SESSIONS constant on line 120 to "yes". Like this:

define("PREF_DATABASE_SESSIONS",        "yes");

Ideally PHP's session support would by default be configured to a writable directory on your server so that you wouldn't need to make this change.

 

Best Regards,
Karla

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