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    • matt.simpson

      ListMessenger Support Forum Updated   08/08/2017

      We just wanted to mention that we have just upgraded our support forum software to the latest and greatest version of Invision Community. This will translate to a significantly better experience for users and hopefully a huge reduction in the amount of forum spam that pops up. Forum spam is poison to a support forum such as this because it robs support administrators of time which would have other wise went to providing important responses.
Guest Dave

Just Purchased - Not Receiving Key Emails

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Guest Dave   
Guest Dave

Hi

I've just purchased List Messenger .... received the confirmation email OK, but not receiving the key. Tried 3 times, nothing ....also checked spam folder

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Guest Guest   
Guest Guest

Does anyone (admin) EVER reply on these forums ???????????

 

Has List Messenger been abandoned ???????

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Guest Guest   
Guest Guest

For anyone reading this with the same problems (not receiving key emails) I resolved this by changing my account email address. Don't ask me why this worked, I'd checked spam folders, etc.

But anyway, it worked.

 

No help from the developer, so maybe I should be looking for an alternative anyway ???

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Hello Guests. Sorry for the lack of response and visibility on the forum. This is a tough question to respond to because it can be caused by so many different things. Things to check:

1. That your e-mail provider allows you to accept .zip files. Your license key comes in a .zip file attached to the e-mail with the license key.
2. That it didn't end up in your spam folder.
3. That you have your e-mail address correct in your profile.

Those are typically the main things to check for. When all else fails, switch your account e-mail address as the last guest suggested.

-Matt Simpson

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