[Smauel]

Hello,

I was able to send a test email successfully this morning to 3 email accounts in a group. But now when ever I try to send an email using the same information as before I get this message for each address.

SMTP Error: The following recipients failed: email@domain.com

The error log says the same thing, but does not offer any helpful information on why this is suddenly happening. I am using GoDaddy.com for our email and they have a cap of 250 emails a day. The account I am using does have SMTP relaying turned on and we have not even sent 50 emails through it today so I know there is still room to send emails.

Any ideas why this is happening?

Thank you,

Joel Harrison

I did forget to mention that when using Outlook you have to set your SMTP port setting to 3535. Would this cause a problem in List Messenger?

[Smauel]

Just for clarification, I have tried the other send methods and none of them work. PHP mail(); will not work because our hosting company uses Windows Servers and you have to set the outgoing mail server and email address using ini_set().

Is there a way to set the out going mail server using ini_set() somewhere to get around the limitation of Windows?? I am using List Messenger on a linux server using PHP mail(); to send and it works fine.

Any help on this would be greatly appreciated.

[matt.simpson]

Hey Smauel,

When you send using SMTP you get a very reliable impression of the number of failures that occur during the send. When the SMTP connection is made to the destination SMTP server a number of questions are asked before the message is sent.

These questions (in crude English):
- Is this from address ok?
- Is the to address ok?

In your case, the to address is failing and you're getting that message because that is what the remote server is responding when your server asks:

RCPT TO:<email@domain.com>

Basically, the e-mail address may not exist on the destination host, or the destination host may not accept the package you are trying to deliver.

I hope that makes sense.

Best Regards,
Matt Simpson

[Smauel]

Hey Matt,

That makes perfect sense, the thing is all the emails I am trying to send to are valid and I have tried several accounts. All the accounts work and I have been getting email from them all day, but whenever I use List Messenger I get that error.

I did find out that there is a Cname failure at our webhost where they did not update our Cname value to point to Godaddy's incoming mail server. Could this cause the problem? Would cause other address at other sites to fail in this manner as well?

Thanks for your help.

Joel

[Smauel]

Hello Matt,

I still need help resolving this issue. I had our host update a Cname record to map mail.ourdomain.com which Godaddy.com said was not in place. They did say that could cause some problems with authentication on sending emails because their system looks to the incoming account to verify outgoing emails using SMTP.

Now when I try to send any email I get the following in the error log:

Unable to send message to email@domain.com. PHPMailer said: SMTP Error: Data not accepted.

I know that the SMTP username and password are entered correctly and the server is correct as well, so I do not know what else to troubleshoot with this message.

Any help would be greatly appreciated.

Joel Harrison

[Smauel]

Hey Matt,

I deleted the email account per GoDaddy's suggestion and then re-added it and now it works. Same username and same password, go figure.

I did need to get a new key for this account to change the domain name it is licensed to. I sent an email to msimpson at listmessenger.com based on another thread in the forum. I did not hear back on that request. Is this the correct address to send this request to?

Thank you,

Joel