[gdkwest]

Hello,

I am new to ListMessenger and am trying to send both a text and HTML message. I can create the message in the editor of the ListMessenger but when I click 'Proceed' to send it to my subscribers, it always says

Quote

"There is no HTML version of this message available, which is fine, your subscribers will simply receive your message as plain text. If you would like to add an HTML message you press the back button below."

What am I missing, I have tried creating a template but to no avail. Any help would be appreciated.

Blessings and Merry Christmas!

Gary

[Nat]

Did you create a plain text, and a HTML version of the message? You need to create the two.

[gdkwest]

Nat, on 22 December 2009 - 12:48 PM, said:

Did you create a plain text, and a HTML version of the message? You need to create the two.

Yes I did. I created a message using the compose message feature (both text and HTML) and when I select 'Procede', I can see the text message but not the HTML. I have even tried creating a HTML template but it won't show either. I think there is a feature or something I didn't install correctly. Any other ideas or others who have experienced this before?

Thanks again for reviewing this.

Blessings,

Gary

[karla.simpson]

Hello Gary,

Is the HTML version only images? If the HTML version is only images, ListMessenger will not recognize it without some text as well.

Best Regards,
Karla Simpson

[gdkwest]

karla.simpson, on 23 December 2009 - 05:37 AM, said:

Hello Gary,

Is the HTML version only images? If the HTML version is only images, ListMessenger will not recognize it without some text as well.

Best Regards,
Karla Simpson

Karla,

Thanks for the clarification. I normally create my html message in Dreamweaver and copy the code to put in my mailing. I use to use Dada Mail which my new host does not suport. So I was shopping for a software program that would accomodate my needs. ListMessenger seems to be the best solution. So I was using my old techniques of creating in Dreamweaver and pasting the code into the HTML section of the ListMessenger Compose Message. I would click on html section of Compose Message and then click on the 'HTML Source Editor' to paste the code into the message. Then I select 'update' to view the message. It looks great in this window. When I select 'procede', that is when I get this message when trying to view the HTML version of the message:

Quote

There is no HTML version of this message available, which is fine, your subscribers will simply receive your message as plain text.

If you would like to add an HTML message you press the back button below.

So I am not sure if I am doing something wrong or if I don't have the program installed correctly. I upgraded to pro thinking this looks like a great program to meet my needs. I just don't know if by cutting and pasting the code into ListMessenger from Dreamweaver is creating some of my problems. Thanks for asking.

Blessings,

Gary

[Nat]

Gary, you should be able to do this.. Try and disable the build in editor, then just paste in the code

[gdkwest]

Well, I'm getting closer to the problem. Seems that everywhere in the message in HTML format any coding after an apostraphe is redacted. Thus leaving an incomplete message to send out. Here is the narative of the original message I want to send:

Quote

December 18,2009

Men,
The Pacific Coast Men’s Summit Leadership team has decided not to do a men’s retreat in 2010. We want to thank all of you who have attended our last two events, for your support. It was a real blessing to see so many men learning God’s Word, worshiping and fellowshipping together, what a great experience.
With that said, we do want to encourage you and other men in the NW to attend a men’s conference called “Men at the Cross”, there will be great speakers and worship.
I have attended two of these events in the past few years and can testify that these are well planned events and a real encouragement. Please check out our website for details. www.pcmsummit.org
North West Men’s Conference
Dates: January 29 and 30
New Hope Community Church
Portland, Oregon
Please let the men in your church know about this opportunity and hopefully we will get a chance to see many of you at the conference.

Merry Christmas to all of you!
George Hodgdon
Pacific Coast Men’s Summit, Chairman

So every word with an apostraphy has stalled the sending of the message. I tried sending this via Microsoft Outlook in HTML, no problem. Tried in Gmail, no problem, Sent it via Charter.net, no problem. Posted in on the website where the site is hosted, no problem. Try to send it with ListMessenger and it redacts all coding from the apostraphy on. Very perplexing. I have gone through and removed all apostraphies from the message and can get it to send this way but if this is how ListMessenger works, I don't think I am interested in using this. Anyone else with similar problems, feel free to jump on in. Any techies with some work arounds, I'm all ears.

Blessings,

Gary
UPDATE - The quotation marks create the same issue. Once deleted, the message sent fine. Thought that might be helpful as well. Thanks for taking time to review this glitch.

This post has been edited by gdkwest: 24 December 2009 - 03:57 AM

[matt.simpson]

Hello Gary,

I can't for the life of me think of what would cause this. The quotes are being saved to the database just fine, but when you attempt send the message with PHP's mail() function the send fails?

- What version of PHP are you using?
- Do you know if you have magic_quotes_gpc enabled or not?

If you would like, I have have a look at your PHP settings. Simply create a new file (perhaps info.php) and put the following in it:

<?php phpinfo(); ?>

Best Regards,
Matt Simpson

[gdkwest]

matt.simpson, on 24 December 2009 - 05:49 AM, said:

Hello Gary,

I can't for the life of me think of what would cause this. The quotes are being saved to the database just fine, but when you attempt send the message with PHP's mail() function the send fails?

- What version of PHP are you using?
- Do you know if you have magic_quotes_gpc enabled or not?

If you would like, I have have a look at your PHP settings. Simply create a new file (perhaps info.php) and put the following in it:

<?php phpinfo(); ?>

Best Regards,
Matt Simpson

Matt,

Thanks for assisting. I am using PHP 5.2.2. If you want, I can send you a link to the PHPInfo file but would want to do it via PM for obvious reasons.

Also I should let you know that originally I had installed the List Messenger on the root domain and I am using a VDS hosting package. I changed the root domain to another one I will be using and moved the files back to the root of the new domain. Could it be part of or all of the problem? Maybe I just need to reinstall the software in the right location. Also your license shows the software is domain specific. With the VDS, I currently have 3 domains registered and residing inside the VDS hosting package. I plan to add more domains as I am beginning to get trafic interested in our services. We have a small non-profit group providing internet for different ministries in the area.

Maybe we can talk further about the best way to incorporate using the ListMessenger to support all the different groups. Just want to get the current problem resolved before I invest a lot of time in developing my lists to reach the different groups.

BTW, here is the message header from one of the "partial" attempts I sent out yesterday.

Quote

Return-Path: <hw275548@wwinc.net>
Received: from imp08 ([10.20.200.8]) by mta32.charter.net
(InterMail vM.7.09.02.04 201-2219-117-106-20090629) with ESMTP
id <20091224154850.YWHQ3102.mta32.charter.net@imp08>
for <gdkwest@charter.net>; Thu, 24 Dec 2009 10:48:50 -0500
Received: from wwinc.net ([66.84.51.27])
by imp08 with charter.net
id M3op1d05L0bCjYJ043opxY; Thu, 24 Dec 2009 10:48:50 -0500
X-Chzlrs: 0
X-Authority-Analysis: v=1.0 c=1 a=9rmHpTpL3TcA:10 a=2end-yUuV6AA:10
a=TvC1tg7VsdUA:10 a=hOpmn2quAAAA:8 a=iugABzYwAAAA:8 a=ZmpLizg1Ca7RTbT2zA4A:9
a=FujSF-ifgp9QJUq1ebwA:7 a=ihcJtDXW5ea2gKOQvfspRRvj3rEA:4 a=dLrVrRiQVB0A:10
a=rjrrC6y0q7cA:10 a=hUswqBWy9Q8A:10 a=SSmOFEACAAAA:8 a=zsbkkRpcAAAA:8
a=nSG2GiNmJbLn9wLyFJIA:9 a=p01E4C_lU3QVFlIzhcYA:7
a=T19hj7Ve1Nz_IGeHzm1RSCxfuNoA:4
Received: (from hw275548@localhost)
by wwinc.net (8.13.1/8.13.1) id nBOFmnsh012212;
Thu, 24 Dec 2009 10:48:49 -0500
X-Orig: hw275548@localhost
To: <gdkwest@charter.net>
Subject: Register today for the NW Men's Conference in Portland, OR
Date: Thu, 24 Dec 2009 10:48:49 -0500
From: Administrator <register@pcmsummit.org>
Reply-To: Administrator <register@pcmsummit.org>
Message-ID: <ca530a9b0edd0db0a786ac9effb9189d@www.wwinc.net>
X-Priority: 3
X-Mailer: PHPMailer (phpmailer.sourceforge.net) [version 2.0.3]
X-ListMessenger-Version: Pro [2.2.0]
X-ListMessenger-ID: 29013586b044a59e77890d8364174a08
X-Originating-IP: 68.xxx.xxx.51
List-Help: <http://www.pcmsummit.org/listmessenger/public/help.php>
List-Owner: <mailto:register@pcmsummit.org> (Administrator)
List-Unsubscribe: <http://www.pcmsummit.org/listmessenger/public/unsubscribe.php?addr=>
List-Archive: <http://www.pcmsummit.org/listmessenger/public/archive.php>
List-Post: NO
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="b1_ca530a9b0edd0db0a786ac9effb9189d"

[gdkwest]

Still cannot create a HTML version of my message. I have mailings I need to get out and need some assistance in getting this resolved. Anyone else with a similar issue? I just discovered that I cannot even create a HTML template and use it. When I try to send using a HTML template, I just get plain text message to my HTML mail client. However, the text is formatted differently than a normal plain text message. There are no line breaks and the paragraphs are all run together.

Really need some assistance soon or I may be forced to go to another software solution. Already paid for pro version of ListMessenger so hate to throw the money away. Maybe I can get a refund since it has only been 3 weeks since I purchased it.

Blessings,

Gary

[gdkwest]

Forgot to check to notify me of new post... sorry

[matt.simpson]

Hello gdkwest,

I apologize for the delayed response over the Christmas break, we were off for the holidays.

This definitely does not sound like a problem with ListMessenger itself, but I can't think of any specific server configuration that would cause this type of problem. I haven't gotten any PM with a link to any phpinfo() output. What else have you tried? Did you check to see what magic_quote_gpc was set to (in phpinfo output)? Did you try to disable the rich text editor in ListMessenger to see if that was the problem (in Control Panel > Preferences > Program Preferences)?

If you're sure you have checked into those two things, I can definitely log in and have a look for you. If you require login support please send me an e-mail (msimpson at listmessenger dot com) and include:
1. A link to this thread URL so I have some context.
2. Some temporary FTP and ListMessenger login details.

Best Regards,
Matt Simpson

[gdkwest]

Matt,

Just wanted to bump this up as it has been falling of the radar from May 28th.

Did you receive my email with the login information to check out the LM software? It also included a current PHPInfo.php file to view as well. Please let me know as I am trying to decide if I need another solution. Would really like to get LM going as I have already paid for it.

Blessings,

Gary

gdkwest, on 28 May 2010 - 11:36 PM, said:

matt.simpson, on 31 December 2009 - 10:30 AM, said:

Hello gdkwest,

I apologize for the delayed response over the Christmas break, we were off for the holidays.

This definitely does not sound like a problem with ListMessenger itself, but I can't think of any specific server configuration that would cause this type of problem. I haven't gotten any PM with a link to any phpinfo() output. What else have you tried? Did you check to see what magic_quote_gpc was set to (in phpinfo output)? Did you try to disable the rich text editor in ListMessenger to see if that was the problem (in Control Panel > Preferences > Program Preferences)?

If you're sure you have checked into those two things, I can definitely log in and have a look for you. If you require login support please send me an e-mail (msimpson at listmessenger dot com) and include:
1. A link to this thread URL so I have some context.
2. Some temporary FTP and ListMessenger login details.

Best Regards,
Matt Simpson

Matt,

Have been very busy lately. Sorry for the delay. My magic_quotes_gpc is set to off. Have not tried disabling the rich text editor yet. I am forwarding to you my Phpinfo.php file.

Still cannot get this to work correctly. I am having to send messages 5 - 8 times to myself to insure the whole message goes out. This is getting frustrating. Included with the email I will be sending, I will also set up an account in ListMessenger for you to browse.

Also I am setting up several Joomla sites on the same host. Is there any chance the ListMessenger for Joomla 1.5 would work any differently? I am willing to try that one if you think it may help. Just a thought.

Looking forward to hearing from you.

Blessings,

Gary

[matt.simpson]

Hi Gary,

Please let me know what you've tried already. I suggested some things earlier up, but you didn't let me know if it worked or not.

1. Did you try disabling the rich text edit in Control Panel > Preferences > Program Preferences.
2. Did you try changing the sending method? What sending method are you using?
3. What version of ListMessenger are you using exactly?

Best Regards,
Matt Simpson