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    • matt.simpson

      ListMessenger Support Forum Updated   08/08/2017

      We just wanted to mention that we have just upgraded our support forum software to the latest and greatest version of Invision Community. This will translate to a significantly better experience for users and hopefully a huge reduction in the amount of forum spam that pops up. Forum spam is poison to a support forum such as this because it robs support administrators of time which would have other wise went to providing important responses.


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About karla.simpson

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  1. No keys recieved

    Hello Guest OCI, Have you tried the following suggestions? 1. That your e-mail provider allows you to accept .zip files. Your license key comes in a .zip file attached to the e-mail with the license key. 2. That it didn't end up in your spam folder. 3. That you have your e-mail address correct in your profile. Those are typically the main things to check for. When all else fails, switch your account e-mail address as the last guest suggested. Best Regards, Karla Simpson
  2. Cannot Export Or Download B-Up

    Hello Vexal, The first thing you should do is upgrade to the latest version (2.2). Here are the instructions for that. http://www.listmessenger.com/documentation/upgrade-2 If you are still having the same problem, please let us know. Best Regards, Karla Simpson
  3. Hello Mike, Have you found a solution to this problem? Best Regards, Karla Simpson
  4. Php Upgrade To 5.6

    Hello Guest_LM User, Thank you for providing an update regarding the use of PHP 7. Best Regards, Karla Simpson
  5. Free To Pro And Database

    Hi Rob, That's great to hear! Thanks for letting us know. Best Regards, Karla
  6. Login Failure After Successful Installation

    Hello travelgasm.com, The issue with the login was that PHP was unable to write to your session.save_path. To fix this issue, You simply need to edit includes/pref_ids.inc.php and change the PREF_DATABASE_SESSIONS constant on line 120 to "yes". Like this: define("PREF_DATABASE_SESSIONS", "yes"); Ideally PHP's session support would by default be configured to a writable directory on your server so that you wouldn't need to make this change. Best Regards, Karla
  7. Free To Pro And Database

    Hello Rob, We provide installation instructions for upgrading from the Light to the Pro version. You can find the instructions here: http://www.listmessenger.com/documentation/upgrade-light Best Regards, Karla
  8. Hello travelgasm.com, Thank you again for your patience. I hope your installation is still running smoothly. If you have any other questions or issues, please post them on the forum in a new thread. Again, our apologies for the delay. Best Regards, Karla
  9. Hello Seektruth, If you install ListMessenger on a new domain or subdomain that is involving a change in the domain name assigned to your original licence key you need to inform us of the change. You are not able to use a licence key for more than one domain name unless it meets the requirements for a licence key reset. Please see the Licence Key Reset Policy for further information: http://www.listmessenger.com/policies/key Best Regards, Karla
  10. Compatibility With Php 7?

    Hello, ListMessenger Pro is not compatible with PHP 7. I am sorry you had difficulties with the verification code images. I will look into it. Best Regards, Karla
  11. Statistics

    Hello Jannie, I have provided you with a link Matt provided to another person on the forum addressing your question regarding statistics. http://forum.listmessenger.com/topic/5258-e-mail-tracking/?p=21319&hl=statistics&fromsearch=1&do=findComment&comment=21319 Best Regards, Karla Simpson
  12. Why Should I Not Use Aweber? And Use This.

    Hello Raven, I am not familiar with the product you are speaking about, but I imagine it is just the way they are wanting to sell their product. Ours is priced the way it is partly because we have not had time to do any upgrades to the software or add any new features in a number of years. If we had the dedicated time to work on revamping ListMessenger, we would also change the selling model. Please feel free to try out our free version before purchasing the Pro version. I hope this helps and I apologize for the delayed response. Best Regards, Karla Simpson
  13. Upgrade To Pro

    Hello Guest_yamiacaveman, Yes, everything stays the same. We provide installation instructions on our website located here: http://www.listmessenger.com/support I apologize for the delayed response. Best Regards, Karla Simpson
  14. List Messenger Pro 2.2

    Hello Dave, I have sent you an email. Best Regards, Karla Simpson
  15. Licence Key?

    Hello Melissa, The error message you received states that the authentication code is not entered correctly. Are you using the original authentication code you received when you purchased the software? Best Regards, Karla